The Rectory Care Home Complaints Procedure
The Rectory Care Home has a structure of seniority for people to raise concerns, issues and complaints.
In the first instance people are encouraged to speak to the care staff on the floor directly
If there is no satisfactory response from the care staff working in the home at that time the next steps are detailed below:
Ask for the Senior Care Assistant in charge that day and ask for the issues dealt with.
if there is still no satisfactory response
Ask to speak to the Care Manager Ms Natalie Wadham
01823 324145
if there is still no satisfactory response
Ask to speak to the Registered Manager Mrs Angela Hine
[email protected]
if there is still no satisfactory response
Ask to speak the Care Home Owner Mr Phillip White
[email protected]
If at any time a person does not feel comfortable approaching any of the people on this list they can go directly to the next person on the list.
Below is a more detailed leaflet on how to take complaints further and how responses can be expected along with time frames from the home.
In the first instance people are encouraged to speak to the care staff on the floor directly
If there is no satisfactory response from the care staff working in the home at that time the next steps are detailed below:
Ask for the Senior Care Assistant in charge that day and ask for the issues dealt with.
if there is still no satisfactory response
Ask to speak to the Care Manager Ms Natalie Wadham
01823 324145
if there is still no satisfactory response
Ask to speak to the Registered Manager Mrs Angela Hine
[email protected]
if there is still no satisfactory response
Ask to speak the Care Home Owner Mr Phillip White
[email protected]
If at any time a person does not feel comfortable approaching any of the people on this list they can go directly to the next person on the list.
Below is a more detailed leaflet on how to take complaints further and how responses can be expected along with time frames from the home.